Japanese Smile Detector Evaluates Smiles, Makes It Better
Customer service employees, for the most part, are doomed to spending their hours wearing fake smiles and cheerful faces. In Japan’s Keihin Electric Express Railway, it gets worse: they make sure that the pretend geniality is as close to authentic as can be with “smile-checking” software. Part of the morning routine for Keihin employees is to take a picture with the biggest smile they can muster. The photo is then picked up and processed by the company’s evaluation app, which [...]
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